French IT customer service Analyst 24/7 - Barcelona

11 Wochen Veröff ...
Dienstleistungen
Barcelona
Private Company

Beschreibung

Are you already IT savvy or interested learning more about IT in a customer satisfaction focused, vibrant environment?
Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer?
We're looking for a team member to join our small and friendly team at within Computacenter in Barcelona.
The company:
Computacenter is a leading international IT company focusing on Customer Satisfaction, We've become Europe's leading independent provider of IT infrastructure services by being open, upfront and straightforward.
Based in Poble Nou area.
Multicultural environment with a big focus on sustainability, honesty and diversity.
Your role
To be part of a friendly team responsible for finding practical solutions related to IT.
Manage incoming contacts via different contact methods only Business to Business and no sales involved.
Understand the user's business challenges by adapting excellent listening and communication skills, both written and verbal.
You will know exactly what's expected of you as your manager takes a genuine interest in your performance and comfort at work.
What we offer:
Great team spirit in a small French Team with individual coaching and teambuilding.
Fully paid IT training. A Team Leader committed to your life and work balance as well as meeting your professional training and development needs. An environment where people support and respect each other
36hrs/ week - 24/7 rotating shift from Monday to Sunday, due to the 24/7 rotating shifts you have the benefit to have periods with longer time off in a row between shifts.
Salary aligned with market standards: 18.309 euros gross/year Career opportunities, job rotation opportunities and leadership development programs
Some of our Benefits
Ticket restaurant and Private health insurance.
Weekly fruity days.
Free in company Spanish, French and English language classes
Bike Parking and excellent Kitchen Facilities.

Requisites

Requirements:
Fluent in French, English and Spanish is required.
Availability to work Intensive and night shifts is required
Required availability to do a rotating 24x7 shift: 36 hours contract - 24*7
Experience in an environment with a customer focus
Excellent telephone manner
Good communication and listening skills
Enthusiastic attitude
Organised mind
Good team player

Offer Details

Berufsfeld: Technik

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